Customer support

# Customer support

Use this page for conversion issues, privacy questions, and offline converter help.

## File did not convert

Try a different output format or turn compression off. Browser memory limits can still affect very large images and longer audio or video files.

## Is my file uploaded?

The converters run locally in your browser when browser support allows. If a tool ever needs another method, it will say so before you choose a file.

## File too large

This local version does not use the website file-size cap. Very large files may still be limited by your browser memory and device performance.

## Ads and access

This local version does not include ads. Your files stay in this browser session and are not uploaded by the converter.

## Contact customer support

Email customer support with your browser, device, file type, and the step that failed.

Email customer support