File did not convert
Try a smaller file, a different output format, or the local version. Browser memory limits can affect very large images and longer audio or video files.
Customer support
Customer support
Use this page for conversion issues, privacy questions, website ads, and local version setup.
Is my file uploaded?
The converters run locally in your browser when browser support allows. If a tool ever needs another method, it will say so before you choose a file.
File too large
The web converter caps files at 30 MB to keep things fast in the browser. For larger files, download the local version, with no cap and no ads.
Ads and access
The website is funded by labeled ad spaces, not subscriptions or paid accounts. The local version does not include ads, and ads never touch your files.
Contact customer support
Email customer support with your browser, device, file type, and the step that failed.
Email customer support